Mytonomy’s Patient Experience Cloud™ enables health systems to build trusted, loyal, online relationships using award-winning, microlearning video content delivered through an easy-to-use digital platform. One final observation on the latest gartner chatbot magic quadrant Gartner MQ on conversational AI is how many vendors are listed in the report and where they are positioned. Currently, 21 companies are listed, and the largest group of vendors is in the bottom left , which shows a fragmented market. @inagarten @Gartner_inc is there any magic quadrant for ChatBot platforms? — Dhabaleswar Prusty (@dhabal_prusty) June 26, 2019 Grocery and retail stores have shifted to online ordering and delivery as their primary business. Doctors are delivering telemedicine and many businesses are looking to alter their supply chains with “lights out” policies. The pandemic has seen a historic deployment of remote work that has accelerated consumer and business digital adoption by five years in as little as two months. Knowing that you need to make a digital transformation is an important step, as is creating a roadmap and preparing yourself to carry this process out. Cognigy customer success stories_Final.pdf When embarking on innovating a company’s technology infrastructure and implementing cultural and strategic change in an enterprise there are three central pillars to this transformation and that will be most affected. These are Customer Experience, Operational Processes and Business Models. The CIO must be able to justify why and how every technological piece contributes to a company’s objectives and show how this innovation provides a positive ROI. Adopting the latest innovations without identifying business benefits will not only be costly; it can also be counterproductive. Having digitalization as a business priority is beneficial to enterprises regardless of the results arrive, as digital-first companies are 64% more likely to achieve their business goals than their peers. We will focus … Click here to continue reading…